Privacy Policy

Introduction

At Travoport.com as a company, the importance of user trust is paramount, therefore, we feel it is important to inform you how we collect, use, and share your information. Travoport, as any other web operator, collects and processes certain user-related information, and that is the very policy in effect when You are using our website. We understand the consequences of equating our personal information being private, therefore, we uphold safely.

You understand that we will collect your personal information as well as use and disclose the same in accordance with the policy below. Remember that you will have to read and understand it if you will like to continue using our website.

Children Under the Age of 18

Children under the age of 18 are not the target audience for Travoport. We make sure that we don’t collect any private data of children below 18 years of age. Please avoid sharing or using any personal information about you on this site if you are not 18 years old yet. This means that you should not open an account or apply to become a member of Travoport, nor should you take part in any interactive or public comments sections, or include your personal information which can be your name, address, telephone number, and email address. In the event that anyone would be able to find his or her information on our site, we will remove that information from any of our databases. Parents are asked to keep a close eye on their children when they are online.

COLLECTION OF PERSONAL INFORMATION

What Personal Information Do We Collect?

We collect the following information from you:

  • Contact Information: Your name, email address, phone number, and physical address.
  • Travel Information: Your travel dates, departure and arrival airports, destination, and travel choices or preferences
  • ID Proof or Documents: Passport number
  • Payment Information: Your debit and credit card details for processing the payment
  • Booking Information: Details of your flight bookings, including flight numbers and travel itinerary.
  • Additional Information: Your meal choices and other preferences

How We Collect Your Personal Information?

We collect your information through:

  • Our services When you fill out an online booking form or register on our website.
  • Cookies which enable us to determine your browsing behaviour on the website.
  • Tracking technologies which help us track your interaction with us on social media platforms and also when you share content from our website.
  • Third-party platforms and marketing channels which provide information about your online browsing behaviour only up to the limit allowed by the law.

How is Your Personal Information Utilised?

It is possible that your personal information will be utilized by us in the following ways:

Completing your reservation or other transactions, whether it is by processing your payment, linking with your booking as well as other relevant purchases and transactions related customer service.

Responding to your contacts and other requests, such as asking for newsletters and emailing you.

Provide regular notifications concerning the changes or updates regarding any of our services and rules and conditions, including disclaimers as well as our privacy policy.

Provide you with promotional messages which would enable you to take up offers and make you enjoy enhanced interaction with our website.

Enable you to take part in giveaways and other offers and to manage these activities effectively.

To accomplish various business objectives such as data analysis, maintenance tasks such as repairing crashes or even preventing them, audits, fraud detection and prevention activities, product innovation, how to enhance our services, identifying usage patterns, evaluating advertising effectiveness, expansion measures.

How do We Ensure Your Privacy and Prevent Your Information from Being Leaked?

The circumstances under which your personal information may be disclosed to third parties include the following:

Service Providers: Assist in our provision of services that include payment processors, travel partners and hotel reservation systems. These service providers keep your personal information confidential and do not use them for any other purposes.

Business Partners: Our business partners provide services or products that are related to our travel services. They may use your personal information for marketing and other operations, for example.

Affiliates: We work in conjunction which or on the associated with these companies. They control, are controlled by or are under the common control with us. IT IS POSSIBLE that our affiliates use your personal information in marketing and promotional purposes.

Law Enforcement Agencies: We may provide your personal details to law enforcement agencies or government authorities to whom we are specifically required to provide information due to the nature of law to do so or when it is essential to disclose the information to prevent any fraudulent or illegal acts.

Acquisitions: If we are swallowed by some other company, then we may hand over your personal details to this company.

ANALYTICS AND ADVERTISING DATA

Collection of Analytics Data: Certain data with regards to our website usage and online advertising is collected and processed by us. This section outlines our policies and procedures that have been formulated for the collection, use and disclosure of analytics and advertising data.

We gather this information:

How you use our website: the pages you view, the amount of time you spend on our website, the bounce rate of the website, etc.

Multimedia devices and web browsers including IP addresses, the operating systems, and types of browsers.

Country, region, city level location information

Sources of Analytics Data

We might also disclose your device's exact location to our marketing associates in order to deliver tailored advertisements based on your location or as part of a more specific targeted advertising strategy. However, you have the option to approve or decline the use or sharing of your device's location, as it is available in the settings of your device. If you decline the same, we or our advertising partners may not be able to show you personalized content and offer the pertaining services.

Application of Analytics Data

We use the analytics data to:

Enhance your user experience on our website by identifying your trends and patterns in your browsing behavior.

Optimize our website content and layout which helps us engage with our target audience in a better

Gauge the impact of our marketing campaigns and advertising efforts so that the relevant activities can be ramped up.

Channelize improvement in our services and operations.

Disclosure of Analytics Data

We aim to protect your privacy in all aspects. We do not disclose analytics data to third-party entities or individuals. Nevertheless, we may use third-party services such as Google Analytics to channelize our efforts in processing the analytics data. These third-party services may have access to our analytics data. But they are not allowed to share or utilize the information for anything other than offering services to us.

Collection of Advertising Data

We collect the information about:

  • The ads that are viewed or clicked on by users.
  • The devices or browsers that are used to view or click on ads.
  • The websites or platforms that are used to view or click on ads.

Sources of Advertising Data

This data is collected through:

  • Cookies which help us monitor advertising activities.
  • Web beacons that are inserted into web pages and help us keep a check on advertising activities.

Application of Advertising Data

We use the advertising data to:

  • Show or display specific ads to users based on their interests, behaviors, and demographics.
  • Measure the impact of our advertising campaigns and manage the target strategy.
  • Assess areas for improvement in our further advertising campaigns.

Disclosure of Information Regarding Commercials


The marketing and advertising data does not reach us or any other parties. Nevertheless, third-party services such as ad networks and demand-side platforms might be employed to process advertising data. Though we do not limit third-party services' access to our advertising data, we do not give them permission to share or use this data for anything other than helping us out with our services.

Various Automated Data Collection Techniques We Use


We employ a number of automated data collection techniques to find out more about your browsing history and how you interact with our site. Improving our services, displaying more relevant adverts, and enhancing your overall experience on our site are all ways in which we put your data to use.

Organising Acquired Data

We use automated data collection systems to collect the following categories of information:

On our website, we make use of "cookies," which are simple text files stored on your device. By utilising cookies, we can remember your login information and preferences, analyse your online behaviour to personalise advertisements and promotions, analyse website traffic, and improve its operation.

Web Beacons—Our website makes use of web beacons. These are small images that you can see on our website embedded into the content. Web beacons let us monitor your surfing habits and the information you explore on our site, as well as assess the effectiveness of our marketing campaigns.

Your device's IP address, OS, browser, screen resolution, colour depth, and device type (desktop, laptop, mobile, tablet, etc.) are among the details we collect.

Details About Your Device's Location—We collect details about the location of your device. Included in this is not just your city, state, and country, but also your exact location (as deduced from your IP address or GPS data).

Data Archiving and

Data Retention Procedures for Users

Your personal information will be handled in accordance with following guidelines:

Policy on Data Retention: We must keep customer information for at least one year after a transaction has taken place in order to meet all applicable legal and regulatory requirements.

Your personal information will be retained for the period required to fulfil your service request or achieve our business objectives.

Your consent to our use and storage of your personal data is our guarantee that we will do so.

In order to fulfil our legal obligations, including those concerning tax and financial reporting, we must retain certain data.

Deletion of Data

In order for us to delete your personal data, the following requirements must be met:

You Can Request That We Remove Your Personal Data From Our Records At Any Moment. Similarly, our support staff is always there to assist you.

After two years of inactivity, we have the right to terminate or delete any account from our records.

In order to fulfil our legal obligations, we retain the right to delete any data that is no longer required.

THE ABILITY TO VIEW AND CHANGE YOUR DATA

Your confidence is greatly appreciated, and we understand the significance of safeguarding your personal data. Here, we'll go over your rights and how we handle user-posted requests to access and correct data.

Unlocking the Power of Your Data

The right to access one's own personal data is a matter of law. Please contact our staff by sending an email to [email protected] in order to submit a request. We will get back to you about your request within three days. We are happy to provide you with a copy of your personal data upon request. We may not always be able to do this, though, owing to limitations imposed by law or technology.

Updating Your Information

Maintaining up-to-date and correct data is our top priority. If you notice any errors or missing data, please contact [email protected].

The errors will be corrected and you will be kept informed of the changes that have been requested.

Data Collection and Editing Procedure

Please include the following information when you ask to have your personal information corrected or offered access:

Whole identity Contact via email or some other method
Everything related to your request, including a comprehensive breakdown of the information you need to view or update
Right to Access and Have Your Personally Identifiable Data Corrected Minimum Standards A valid form of identification, such as a government-issued photo ID

We may be unable to provide you access or allow you to make changes to your information due to the following reasons:

We are no longer in need of the data because our demands have evolved.
Unfortunately, we are unable to alter the data.
Legal considerations may place some limitations or protections on the data.
In that instance, we will provide you with written explanations of our reasoning and information on how to obtain further assistance with this issue.

Data Transfer

We may transfer your personal data over international borders as part of our commitment to providing you with the greatest vacation experiences possible as a worldwide travel agency.

Data transfers may occur in locations outside of the EU or EEA, including but not limited to the US, Canada, Australia, and others. The data privacy laws and regulations of the European Union and the European Economic Area may not apply to these nations.

If we need to discuss sensitive information with you, how will it go?

When communicating with nations outside of the EU, we use these protocols:

Internet service providers (ISPs) -

We can better handle the storage and processing of your personal information by using cloud-based services such as AWS, Azure, and GCP. Some services may not actually be based in the European Union or the European Economic Area.

Methods for Erasing Data -

Such third-party data processors as payment processors, customer service providers, and platforms for booking travel may work with us. Your personal information will be handled by them on our behalf. Sites on a worldwide scale are not necessarily out of the question for these data processors.

Businesses Working Together -

Some of our business partners are based outside of the European Union or the European Economic Area, and they may have access to your personal data.

Put an end to annoying ads and missed calls.

At any moment, you can unsubscribe from our promotional communications by following these simple steps:

Just find the "Unsubscribe" option at the bottom of any of our emails if you would like to stop getting our newsletter.

Get your email address removed from our marketing mailing list by contacting [email protected].
You can disable promotional mailings by accessing your account settings.

Safety Measures to Implement

We have taken steps to protect your personal info from accidental or unauthorized access, disclosure, or destruction. We will not rest until we achieve complete security. Evaluate these measures:

We employ secure data facilities to keep your sensitive information safe. There are several physical and digital safeguards that encircle these data facilities.

We use encryption methods that are industry standards. So, your personal info will be secure during internet transmission.

Firewalls are responsible for preventing unauthorised users from accessing our systems and networks.

These restrictions aim to limit access to your personal info. Only employees with a business need to know it can access it to do their jobs.

Privacy Statement, Most Recent Update

Changes to this Privacy Policy may be made at any time and without prior notice. Any time you make an edit and submit it to our website, it will be promptly updated. By using our site and services after any updates to this Privacy Policy, you accept the changes.

Feel free to contact us

If you need help or have questions about our Privacy Policy, contact us at [email protected]. We promise to contact you without delay.